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Good day, I have been encountering a lot of problems in my computer recently. 1) When I shut down my laptop, it shows the Shutting Down. Then black screen, but the power is still green. Had to force shut down every time it happened.
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Please advise on what I should do. 2) Few days ago, I was trying to play a game that uses Gameguard, apparently, the files ending with erl are not running effectively, causing me unable to play the game. Is it the software fault or my computer fault?? 3) Two days ago, I tried opening my google chrome to surf and it says Server execution failed. I don't know what is up with my comp and I hope I didn't get some virus or something.
Thank you for your attention! Hi Jinster, I understand the frustration when you face so many issues. Issue: Black screen when shutting down computer. Did you make any changes to the computer prior to the issue? If you restart the computer after it is forcibly turned off, Windows 8 tries to use the fast startup method.
When this occurs, the system determines that the previous restart attempt was unsuccessful, and then it tries to restart by using the full startup method. However, this full startup attempt fails because of an access violation that is caused by memory corruption. Windows 8 restarts to a blank screen after a standard shutdown or hibernation. Issue: Cannot play game. The issue may happen due to some third party software conflicts. I would recommend you to place the computer in clean boot and check if it helps.
To help troubleshoot error messages and other issues, you can start Windows 8 by using a minimal set of drivers and startup programs. This kind of startup is known as a 'clean boot.' A clean boot helps eliminate software conflicts. Note: Check the title “How to reset the computer to start as usual after clean boot troubleshooting” for reverting to normal mode. Issue: Server execution failed error message when opening Google Chrome. Does the issue persist while surfing using Internet Explorer? If the issue is confined to Google Chrome then I would recommend you to contact their support for better assistance.
If you need any further assistance, please post your query on Microsoft Community Forums and we’ll be glad to assist you with it. Good evening Jessen, Thank you for your prompt reply. 'Did you make any changes to the computer prior to the issue? If you restart the computer after it is forcibly turned off, Windows 8 tries to use the fast startup method. When this occurs, the system determines that the previous restart attempt was unsuccessful, and then it tries to restart by using the full startup method. However, this full startup attempt fails because of an access violation that is caused by memory corruption. Windows 8 restarts to a blank screen after a standard shutdown or hibernation.
' I don't remember changing anything on my computer, but maybe my brother did and I will check with him on that. (but I doubt so.) Ok, so what do I do if there is a memory corruption? Root of the problem? Any solution? The link you have provided seems to be broken. To help troubleshoot error messages and other issues, you can start Windows 8 by using a minimal set of drivers and startup programs.
This kind of startup is known as a 'clean boot.' A clean boot helps eliminate software conflicts. Note: Check the title “How to reset the computer to start as usual after clean boot troubleshooting” for reverting to normal mode. Issue: Server execution failed error message when opening Google Chrome. Hey there, I have performed a clean boot in Windows and revert back to normal mode. But I realized that maybe the problem with my computer is. Speaking of which, my VPN provider (HideMyAss) programme has also crashed few days ago.
So frustrating. Thank you for your help!
Regards, Jin. Hello, There was no remote assistance used because my remote assistance application called TeamViewer, was not able to connect with the VPN Provider.
That is what got me frustrated with my computer. Current status is I have downloaded a previous edition of VPN and it sort of work somehow and so I just revert back to the old application without updating it for now.
Now I am really thinking that my computer has some issues and I would like to seek some help if possible. Thank you for your kind attention!